self-paced

Professional Email and Business Writing

Develop the writing discipline needed for clear, concise and credible workplace emails, reports, notes and briefings. The course covers purpose-first structure, audience and tone, actionable requests, difficult messages, decision-ready reporting and a robust final review. It reuses the shared Professional Written Communication foundation and includes worked scenarios, practical rewrites, checklists and knowledge checks.

Duration
Approximately 2 hours
Price
£1.00
  • Self-paced lessons
  • Credential

Certificate

Professional Email and Business Writing Certificate

Awarded on successful completion of all required course steps.

Start learning

Course syllabus

Lessons are grouped into clear steps with visual cues, so each course is easier to scan before you start.

  1. Step 1 · Lesson

    Professional Written Communication: Core Principles

    Shared foundation lesson covering purpose-first structure, precise language, readable formatting and pre-send review.

  2. Step 2 · Lesson

    Structuring Business Emails

    Design business emails that are easy to prioritise, scan, act on and retrieve by using strong subject lines, a purpose-first structure and disciplined thread management.

  3. Step 3 · Lesson

    Writing Clearly and Concisely

    Edit workplace writing for clarity and brevity by strengthening sentence structure, removing padding, replacing vague language and preserving essential meaning.

  4. Step 4 · Lesson

    Tone and Audience

    Choose a tone that is credible, respectful and proportionate to the audience, purpose, relationship and risk—without changing the underlying facts.

  5. Step 5 · Lesson

    Requests, Reminders and Follow-Ups

    Write requests, reminders and follow-ups that make ownership, evidence, deadlines and escalation clear without becoming vague, passive or unnecessarily confrontational.

  6. Step 6 · Lesson

    Difficult and Sensitive Messages

    Plan difficult and sensitive messages around facts, impact, boundaries and next steps while protecting privacy, dignity, accuracy and appropriate authority.

  7. Step 7 · Lesson

    Reports, Notes and Short Briefings

    Turn evidence and working notes into concise, decision-ready reports, action records and briefings with clear purpose, traceable facts and explicit next steps.

  8. Step 8 · Lesson

    Reviewing Before Sending

    Apply a repeatable final-review process that checks purpose, evidence, action, tone, accessibility, confidentiality, authority and document control before workplace writing is issued.