Privacy Policy

This policy explains how AI Build Group Ltd ("we", "us", "our") handles personal information when you use our website (and related pages), contact us, or otherwise interact with us online. We are committed to protecting your privacy and complying with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data controller

The data controller responsible for your personal data is:

2. What information we collect

We may collect and process the following categories of personal data:

• Identity and contact details — for example your name, job title, organisation, email address, and telephone number when you submit a contact form, email us, or correspond with us.
• Communications — the content of messages you send, including attachments and metadata reasonably associated with those messages.
• Technical and usage data — such as IP address, browser type and version, device information, general location (derived from IP at country/region level), pages viewed, and timestamps. This may be collected through server logs or similar technologies described in our Cookie Policy.
• Marketing attribution data — such as UTM parameters, advertising click IDs, referrer, landing page, and conversion page when you interact with campaign links or submit an enquiry.
• Recruitment data — if you apply for a role, we may process CVs, cover letters, references, interview notes, and equality monitoring information where you choose to provide it and where permitted by law.

3. How we use your information

We use personal data for purposes such as:

• responding to enquiries and providing information about our services;
• administering our website and ensuring its security and integrity;
• improving our website and understanding how visitors use it (where permitted);
• measuring which marketing channels and campaigns generate enquiries and discount-code requests;
• managing recruitment and assessing applications;
• complying with legal obligations, resolving disputes, and enforcing our agreements.

4. Lawful bases

Depending on the activity, we rely on one or more of the following lawful bases under UK GDPR: performance of a contract (or steps prior to entering a contract); legitimate interests (for example operating and securing our website, responding to business enquiries, and improving our services), where those interests are not overridden by your rights; consent, where we ask for it (for example for certain cookies or marketing); and legal obligation.

5. Sharing and international transfers

We do not sell your personal data. We may share information with trusted service providers who assist us (for example IT hosting, email, or analytics providers), subject to appropriate contractual safeguards. Where data is processed outside the UK, we ensure a valid transfer mechanism exists under UK data protection law.

6. Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and our relationship with you.

7. Security

We implement appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sending sensitive information.

8. Your rights

Under UK data protection law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request erasure in certain circumstances;
• object to processing based on legitimate interests;
• request restriction of processing in certain circumstances;
• request data portability where applicable;
• withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing;
• lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority (ico.org.uk).

To exercise your rights, contact us using the details in section 1. We may need to verify your identity before responding.

9. Children

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children.

10. Changes

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may be highlighted on our website where appropriate.

11. Related notices

See also our Website Terms of Use and Cookie Policy.