self-paced

Managing Performance

Manage performance as a fair, continuous system of clear standards, balanced evidence, feedback, recognition, early support and accountable improvement. The course covers performance foundations, transparent standards, fair monitoring, a shared evidence-based feedback lesson, recognition, underperformance, secure records and structured improvement planning.

Delivered by AI Build

Learning platform: SAVI.education

Certificate issued by SAVI.education

Duration
Approximately 2 hours 15 minutes
Price
£39.00
  • Self-paced lessons
  • Credential

Certificate

Managing Performance Certificate

Awarded on successful completion of all required course steps.

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Course syllabus

Lessons are grouped into clear steps with visual cues, so each course is easier to scan before you start.

  1. Step 1 · Lesson

    What Effective Performance Management Means

    Understand performance management as a continuous system of expectations, evidence, feedback, support, recognition, development and fair accountability—not an annual rating exercise.

  2. Step 2 · Lesson

    Setting Clear Standards

    Translate role requirements into transparent, observable and achievable performance standards covering outcomes, quality, conduct, control, evidence and review.

  3. Step 3 · Lesson

    Monitoring Performance Fairly

    Monitor performance through relevant outcomes, quality, conduct, context and risk while countering bias, protecting privacy and avoiding activity-based surveillance.

  4. Step 4 · Lesson

    Giving and Receiving Feedback

    Shared canonical lesson covering evidence-based reinforcing and corrective feedback.

  5. Step 5 · Lesson

    Recognising Good Performance

    Recognise good performance in ways that are specific, fair and connected to impact, while avoiding empty praise, unequal visibility and the overloading of reliable employees.

  6. Step 6 · Lesson

    Addressing Underperformance

    Address underperformance early and fairly by protecting immediate risk, establishing evidence, diagnosing the cause, providing proportionate support and using the appropriate formal process where required.

  7. Step 7 · Lesson

    Recording Performance Conversations

    Create accurate, proportionate and secure records of performance conversations that preserve evidence, agreed actions, employee perspective, review rights and decision history.

  8. Step 8 · Lesson

    Developing an Improvement Plan

    Design a fair, specific and time-bound improvement plan that connects the required standard, current evidence, employee action, management support, review measures and possible next process.