self-paced

Customer Service Essentials

Commercial skills for sales, marketing, customer service, finance and operations. Customer Service Essentials.

Duration
2 hours
Price
£1.00
  • Self-paced lessons
  • Credential

Certificate

Customer Service Essentials Certificate

Awarded on successful completion of all required course steps.

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Course syllabus

Lessons are grouped into clear steps with visual cues, so each course is easier to scan before you start.

  1. Step 1 · Lesson

    Understanding Good Customer Service

    Planned SAVI.education lesson. Detailed learning content is being prepared.

  2. Step 2 · Lesson

    Customer Needs and Expectations

    Planned SAVI.education lesson. Detailed learning content is being prepared.

  3. Step 3 · Lesson

    Professional Communication

    Planned SAVI.education lesson. Detailed learning content is being prepared.

  4. Step 4 · Lesson

    Listening and Clarifying

    Planned SAVI.education lesson. Detailed learning content is being prepared.

  5. Step 5 · Lesson

    Managing Customer Queries

    Planned SAVI.education lesson. Detailed learning content is being prepared.

  6. Step 6 · Lesson

    Handling Complaints

    Planned SAVI.education lesson. Detailed learning content is being prepared.

  7. Step 7 · Lesson

    Escalation and Follow-Up

    Planned SAVI.education lesson. Detailed learning content is being prepared.

  8. Step 8 · Lesson

    Improving the Customer Experience

    Planned SAVI.education lesson. Detailed learning content is being prepared.