self-paced

Confidence and Assertiveness at Work

Develop grounded workplace confidence and assertiveness without relying on a louder personality or false certainty. Learn to distinguish passive, aggressive and assertive behaviour, express needs, set professional boundaries, give and receive feedback, handle challenging conversations, test self-doubt against evidence and build a measurable 30-day action plan.

Duration
Approximately 2 hours
Price
£1.00
  • Self-paced lessons
  • Credential

Certificate

Confidence and Assertiveness at Work Certificate

Awarded on successful completion of all required course steps.

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Course syllabus

Lessons are grouped into clear steps with visual cues, so each course is easier to scan before you start.

  1. Step 1 · Lesson

    Confidence in the Workplace

    Develop grounded workplace confidence through preparation, competence, evidence, constructive exposure and clear support—not through pretending certainty or changing personality.

  2. Step 2 · Lesson

    Passive, Aggressive and Assertive Behaviour

    Distinguish passive, aggressive, passive-aggressive and assertive behaviour, then choose responses that protect both your legitimate needs and the rights and dignity of others.

  3. Step 3 · Lesson

    Expressing Needs Clearly

    Express workplace needs as clear, evidence-based requests by separating the underlying outcome from a preferred solution and making ownership, constraints and next steps explicit.

  4. Step 4 · Lesson

    Saying No Professionally

    Decline, defer or renegotiate workplace requests clearly and respectfully by explaining the constraint, protecting the required outcome and offering a legitimate next route.

  5. Step 5 · Lesson

    Giving and Receiving Feedback

    Give and receive feedback that is specific, evidence-based and useful by focusing on observable behaviour, impact, expected standard and agreed next action.

  6. Step 6 · Lesson

    Handling Challenging Conversations

    Prepare and lead challenging workplace conversations by controlling the setting, separating facts from assumptions, listening to different perspectives and agreeing proportionate action.

  7. Step 7 · Lesson

    Managing Self-Doubt

    Respond to workplace self-doubt by testing thoughts against evidence, distinguishing a real development gap from distorted judgement and taking a proportionate next action.

  8. Step 8 · Lesson

    Creating a Confidence Action Plan

    Convert confidence and assertiveness principles into a focused 30-day development plan with observable behaviours, graduated practice, feedback, support and evidence of improvement.