self-paced

ChatGPT Business 401: Workflow Builder

Design reusable assistants, knowledge sources and governed multi-step workflows.

This page is the course itself. Commercial AI training for UK companies is owned by the AI training hub.

Delivered by AI Build

Learning platform: SAVI.education

Certificate issued by SAVI.education

Duration
6 hours
Price
£99
Level
Advanced

Who this course is for

Who it's for
People whose work sits in AI Tools for Business and who want a practical, workplace-focused course rather than a generic overview.
Prerequisites
Prior experience with workplace AI tools is recommended. Have an approved tool available so you can practise.
What you'll be able to do
  • Complete “From One-Off Prompt to Repeatable Workflow” and apply it to a real task at work.
  • Complete “Human Review and Accountability” and apply it to a real task at work.
  • Complete “Retrieval-Augmented Generation” and apply it to a real task at work.
  • Complete “Tools and Function Calling” and apply it to a real task at work.
Duration & level
6 hours · Advanced
  • Self-paced lessons
  • Credential

Course syllabus

Lessons are grouped into clear steps with visual cues, so each course is easier to scan before you start.

Lessons unlock after purchase. Create your account with the same email you paid with — no course code is required — or choose “Already purchased?” above.

  1. Step 1 · Lesson

    From One-Off Prompt to Repeatable Workflow

    Turn useful prompts into reusable, governed workplace workflows.

  2. Step 2 · Lesson

    Human Review and Accountability

    Keep humans accountable for decisions supported by AI outputs.

  3. Step 3 · Lesson

    Retrieval-Augmented Generation

    Learn how to design Retrieval-Augmented Generation (RAG) applications that combine language models with trusted business knowledge. You will be able to structure a RAG pipeline, choose retrieval strategies, reduce hallucinations, and evaluate whether retrieved context is good enough for production use.

  4. Step 4 · Lesson

    Tools and Function Calling

    Learn how agents use tools and function calling to move from conversation to action. You will be able to design reliable tool schemas, decide when a model should call a tool, and build verification steps that reduce business risk.

  5. Step 5 · Lesson

    Custom GPTs and Assistants Patterns

    You will learn how to design reusable prompt templates that produce consistent, auditable outputs across teams and use cases. You will be able to define variables, instructions, constraints, examples and quality checks without asking for private chain-of-thought.

  6. Step 6 · Lesson

    Governance and Adoption

    Learn how to turn ChatGPT from a useful individual tool into a governed, adopted business capability. You will be able to define practical controls, create an adoption plan, measure value and reduce risk without slowing teams down.