self-paced

AI for Operations and Administration

AI for Operations and Administration — applied AI for this role using shared foundations and practical workflows.

This page is the course itself. Commercial AI training for UK companies is owned by the AI training hub.

Delivered by AI Build

Learning platform: SAVI.education

Certificate issued by SAVI.education

Duration
3 hours
Price
£59
Level
Intermediate

Who this course is for

Who it's for
People whose work sits in AI by Role and who want a practical, workplace-focused course rather than a generic overview.
Prerequisites
No specialist background required. A laptop and an approved workplace AI tool will help you practise the exercises.
What you'll be able to do
  • Complete “What Generative AI Is and Is Not” and apply it to a real task at work.
  • Complete “Data Boundaries and Safe Use” and apply it to a real task at work.
  • Complete “Giving AI Clear Instructions” and apply it to a real task at work.
  • Complete “Process Mapping” and apply it to a real task at work.
Duration & level
3 hours · Intermediate
  • Self-paced lessons
  • Credential

Certificate

AI for Operations and Administration Certificate

Awarded on successful completion of all required course steps.

Course syllabus

Lessons are grouped into clear steps with visual cues, so each course is easier to scan before you start.

Lessons unlock after purchase. Create your account with the same email you paid with — no course code is required — or choose “Already purchased?” above.

  1. Step 1 · Lesson

    What Generative AI Is and Is Not

    Define generative AI, contrast it with traditional software, and set realistic expectations.

  2. Step 2 · Lesson

    Data Boundaries and Safe Use

    Set clear boundaries for personal, confidential and regulated data in AI tools.

  3. Step 3 · Lesson

    Giving AI Clear Instructions

    Write clear goals, context and constraints for better AI results.

  4. Step 4 · Lesson

    Process Mapping

    Learn how to create clear process maps that reveal what really happens in an operation, not just what people think happens. You will be able to use AI to structure discovery notes, identify hand-offs and decision points, and produce a map that supports improvement work.

  5. Step 5 · Lesson

    Identifying Workflow Friction

    Learn how to spot, evidence and prioritise the points in a workflow where time, quality or customer value is being lost. You will practise using AI to turn operational observations, tickets, messages and process data into a structured friction log that supports practical improvement decisions.

  6. Step 6 · Lesson

    Operational Reporting

    Learn how to use AI to turn operational data into clear, reliable reports that support day-to-day decisions. You will be able to define useful KPIs, structure reporting workflows, generate concise commentary, and apply quality checks before sharing reports with stakeholders.

AI for Operations and Administration | AI Training | AI Build Group