self-paced

AI for Customer Service

AI for Customer Service — applied AI for this role using shared foundations and practical workflows.

Delivered by AI Build

Learning platform: SAVI.education

Certificate issued by SAVI.education

Duration
3 hours
Price
£59.00
  • Self-paced lessons

Course syllabus

Lessons are grouped into clear steps with visual cues, so each course is easier to scan before you start.

Lessons unlock after purchase. Create your account with the same email you paid with — no course code is required — or choose “Already purchased?” above.

  1. Step 1 · Lesson

    What Generative AI Is and Is Not

    Define generative AI, contrast it with traditional software, and set realistic expectations.

  2. Step 2 · Lesson

    Data Boundaries and Safe Use

    Set clear boundaries for personal, confidential and regulated data in AI tools.

  3. Step 3 · Lesson

    Giving AI Clear Instructions

    Write clear goals, context and constraints for better AI results.

  4. Step 4 · Lesson

    Customer Communication

    Learn how to use AI to draft, improve and adapt customer service responses while keeping control of accuracy, tone and policy compliance. You will practise a repeatable workflow for turning messy customer messages into clear, helpful replies with appropriate empathy and human review.

  5. Step 5 · Lesson

    Ticket Classification And Summarisation

    Learn how to use AI to classify customer service tickets into useful categories, priorities and routing queues. You will also practise generating concise, safe ticket summaries that help agents respond faster without losing important context.

  6. Step 6 · Lesson

    Escalation And Human Handover

    Learn how to design AI-supported escalation rules that protect customers, agents and the business. You will be able to define when a case must move from AI to a person, create useful handover summaries, and monitor whether escalations are timely and safe.