60% reduction in manual workflow steps at enterprise scale
Global technology firm (anonymised)
Evidence: Measured on delivered workflows
A global technology firm replaced fragmented manual handoffs with orchestrated AI-assisted workflows and assistants embedded in existing tools.
Evidence note
Manual step reduction measured on selected workflows; decision-speed improvement varies by process and was observed where context was previously fragmented.
Timeline: Priority workflows automated in waves over roughly 4 months.
Before
Cross-functional work relied on email chains and manual status chasing — decision context scattered across systems.
After
Redesigned workflows with embedded assistants cut manual steps by 60% on targeted processes; decision cycles up to 3x faster where status was consolidated.
Challenge
Fragmented processes across multiple systems and departments
Solution
AI workflow re-engineering and custom assistant deployment
Headline outcome
60% reduction in manual processes, 3x faster decision-making
Approach
- Prioritised cross-functional workflows with high manual coordination cost.
- Redesigned steps around clear ownership, inputs, and approval checkpoints.
- Deployed assistants to summarise status, draft next actions, and route work.
Results
- 60% reduction in manual process steps across targeted workflows.
- Decision cycles up to 3x faster where status and context were previously scattered.
- Higher adoption because teams kept working inside familiar systems.
Common questions about this case study
Which workflows were prioritised for automation?
Cross-functional processes with high manual coordination cost—where email chains and status chasing consumed senior time across multiple systems.
Did teams need to replace their existing tools?
No. Assistants were embedded in familiar systems so adoption stayed high while manual handoffs were redesigned with clear ownership and approval checkpoints.
How was the 60% manual step reduction measured?
On selected targeted workflows before and after re-engineering. Decision-speed improvements varied by process and were strongest where context was previously fragmented.
Can AI Build Group automate similar enterprise workflows?
Yes. AI Build Group provides UK workflow re-engineering, Microsoft 365 automation, and AI assistant deployment—see our workflow consulting page and case studies hub.